Frequently asked questions
The questions we are asked most often, collected from reviews on Booking and Tripadvisor and from guests' emails. Updated on 10 October 2026.
Arrival and departure
What time are check-in and check-out?
Check-in from 15:00 to 21:30. Check-out from 7:30 to 11:00.
Arriving after 21:30: what should I do?
Let us know your arrival time on WhatsApp (+39 340 2913467) or by email. In summer, reception is open 24 hours.
How much is the city tax?
€2.50 per person per night in 2026; €3 in 2027. It is a tax levied by the Municipality of Verbania and is not included in the room price. Children under 6 are exempt. It is charged for a maximum of 15 consecutive nights: from the 16th night onwards it is no longer due. The Municipality's regulations →
How do I change the dates of my booking?
If you booked on our website, use the red button at the bottom of the confirmation email. If it doesn't work, write to us and we will change it for you.
Parking and cars
Does the hotel have a car park?
No, the hotel does not have its own car park. You can stop in front of the entrance for about 10 minutes to unload your luggage: reception will give you directions.
Do you have lock-up garages?
Yes, about 150 m away, to be booked in advance and limited in number: it is best to request one by email before you arrive. Single lock-up garage €19 per day (entrance 2.45 m wide, 2.10 m high, 4.90 m long). Double lock-up garage €25 per day (entrance 4.30 m wide).
What if the garages are full?
There is the Piazzale Flaim public car park, about 150 m away: it is free at night, from 19:30 to 8:00, and for the daytime we give you an €8 ticket. There are also free car parks within 500 m.
Is there anything I should know about the market?
On Friday evening and Saturday the Intra market takes place: some areas of the public car park must be left clear.
The rooms
Which rooms have a lake view?
The Suite and Deluxe rooms have a balcony overlooking the lake; Superior rooms have a window onto the lake. Classic rooms do not have a lake view. All rooms →
Are the rooms noisy?
The lakefront road runs in front of the hotel. The windows reduce noise by 40 dB, but at night you may hear the odd car or voice. If you are a light sleeper, ask for a room at the back: it is quieter, but has no lake view.
Is there air conditioning?
Yes. If it is not working properly, call reception.
There are two of us but we would like separate beds.
No problem: just let us know when you book.
Are there stairs to climb?
The rooms for 3–4 people are on the top floor, up a staircase of 31 steps. Apartments: in summer the 1st floor is reached by lift, the 2nd floor has 18 steps, the 3rd 35; No. 106 also has an internal staircase between the living and sleeping areas. In winter the lift is not in service: 15 steps to the 1st floor, 33 to the 2nd, 50 to the 3rd.
What is in the room?
Free Wi-Fi, minibar with soft drinks included, kettle with tea and coffee, hairdryer, toiletries. On request: room service, iron and ironing board, breakfast in your room.
Breakfast
What time is breakfast and how much does it cost?
Every day from 7:00 to 11:00, buffet, sweet and savoury. €18 per person if not already included in your rate. Photos of breakfast →
Is there anything for vegans?
Yes: the buffet offers four styles – Italian, continental, American and vegan.
Can I come just for breakfast, without staying with you?
Yes, breakfast is also open to non-residents.
Can I have breakfast in my room?
Yes, you can order it with the QR code in your room.
Pets, families, groups
Can I bring my dog?
No, pets are not allowed.
Do you have a cot for babies?
Ask for one when you book. For families there are also the suite and the apartments.
Do you host groups or business meetings?
We are a small hotel: for groups, please write to us first at info@hotelancora.it. For meetings there are two rooms, for 15 and 45 people. The meeting rooms →
In winter (27 November – 13 March)
Is the hotel open in winter?
Yes, but it becomes Casa alle Colonne: rooms and apartments without breakfast and without reception, and the hotel bar is closed. There are four bars within 50 m. The entrance is at Piazza Castello 4.
With no reception, how do I get in?
At the self check-in kiosk by the entrance, enter your booking code: the kiosk gives you your room key card. It takes just a few minutes. If you have any problems there are three help numbers, two for the daytime and one for the night: you will find them on the winter page →
Are rooms cleaned at Christmas and New Year too?
No: on 25 and 26 December and on 1 January rooms are not cleaned. On all other days they are, every day; in the apartments and for bookings of 7 nights or more, not every day.
Can I arrive on 25 December or 1 January?
No, arrivals are not possible on those two days. You can arrive earlier and stay on.
Can the apartments be booked for just a few days?
In winter the minimum stay is 7 nights, with arrival on any day.
Around the hotel
Is there a restaurant in the hotel?
No. In the evening the bar is open with reduced hours. There are many restaurants within walking distance: where to eat →
How do I get to the Borromean Islands?
Boats leave from the port of Intra, in front of the hotel, and from Pallanza. In winter the islands are closed.
Can I get there by train?
The nearest station is Verbania-Pallanza, in Fondotoce; from there you can reach Intra by bus or taxi.
Do you have a guide to the area?
Yes, «Your Local Secrets», in Italian, English, German and French. Download it →
Can't find your question? Write to us.