Privacy Policy

Data controller

The data controller is Hotel Ancora Bieno S.r.l., Corso Mameli Goffredo 65, 28921 Verbania Intra (VB), Italy, VAT number 00429610033. You can contact the controller at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone on +39 0323 53951.

Data we process

When you browse the website, the server may process technical data such as your IP address, date and time of the request, requested resource, browser information and diagnostic or security logs.

If you contact us by email, telephone or WhatsApp, we process the contact details and information you choose to provide. Please do not send special-category or unnecessary personal data.

If you follow the booking link, the booking service is provided on an external platform. Information entered there is processed according to the notices shown by that provider and, where a booking is made, by Hotel Ancora to handle your request and stay.

Purposes and legal bases

We process data to deliver and secure the website, answer enquiries, take pre-contractual steps, manage reservations and stays, comply with legal obligations, and establish or defend legal claims. Depending on the activity, the legal basis is performance of a contract or pre-contractual measures, compliance with a legal obligation, the controller’s legitimate interests in operating and protecting the service, or consent where specifically requested.

Recipients and international transfers

Data may be accessed by authorised staff and by service providers supporting hosting, IT, communications and bookings, acting under their own responsibilities or on the controller’s instructions. Data may also be disclosed to public authorities or professional advisers where required by law or necessary to protect legal rights.

Some external providers may process data outside the European Economic Area. Where applicable, transfers must rely on an adequacy decision or appropriate safeguards under data-protection law. Please consult the privacy notice of the relevant external service before submitting data.

Retention

Technical logs are kept only for the period needed for operation, troubleshooting and security, according to the hosting configuration. Enquiries are retained for the time needed to respond and manage any follow-up. Reservation, contractual and accounting records are retained for the periods required by applicable law and for the establishment, exercise or defence of legal claims.

Your rights

Subject to the conditions of the GDPR, you may request access, rectification, erasure, restriction, portability, or object to processing. Where processing is based on consent, you may withdraw it at any time without affecting earlier processing. Requests can be sent to This email address is being protected from spambots. You need JavaScript enabled to view it..

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) or with the competent authority in your country.

Automated decisions and updates

The website does not make decisions producing legal or similarly significant effects solely by automated means. We may update this notice when the website, providers or legal requirements change; the revision date above identifies the current version.